LiveZilla Live Chat Software

Terms and Conditions

When bill to/ship to addresses are not exact matches, PRO Scientific will hold order processing until verbal confirmation can be obtained from bill to address and phone number.

PRO delivers most orders on a 2-3 day shipping schedule.  Next-day or second-day delivery is available.  All domestic handling and freight charges are prepaid and added to the invoice.

State tax regulations require that PRO Scientific collects 8.10% sales tax on orders being shipped and handled in Arizona, 10% sales tax on orders shipped and handled in California and 6.35% sales tax on orders shipped and handled in Connecticut. All sales tax collected is paid to the respective states as applicable (where the merchandise has been shipped).  

Except where otherwise noted tax liability is responsibility of customer.



Customer shall be responsible for shipping charges on any returned or re-shipped merchandise.

A 10% re-stocking charge shall be applied to customer's balance for any unused items returned 15 days or more after invoice date. Additional charges (up to full list price) may be applied on any returned items that are damaged.

A 20% re-stocking charge shall be applied and merchandise credit only will be issued for any unused items returned between 16 and 60 after invoice date. Additional charges (up to full list price) may be applied on any returned items that are damaged.

Used equipment may not be returned for credit.

Quantity or item discrepancies must be reported to PRO Scientific within 10 days of invoice date to ensure proper invoice crediting.

Each order is carefully inspected before shipment.  PRO Scientific is not responsible for items lost or damaged during shipment.  

Please inspect package carefully upon receipt and immediately make note of any damage.  

PRO warrants products against manufacturing defects or items sent in error.  A claim must be made to PRO Scientific to replace an item shipped in error within 10 days of invoice date.  Check product operator's manual for specific warranty information.

For return authorization, contact PRO Scientific Inc. at (203) 267-4600.


PRIVACY POLICY

This Privacy Policy governs the manner in which PRO SCIENTIFIC INC. collects, uses, maintains and discloses information collected from users (each, a "User") of the www.proscientific.com website ("Site"). This privacy policy applies to the Site and all products and services offered by PRO SCIENTIFIC INC..


Personal identification information


We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


Non-personal identification information


We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Web browser cookies


Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


How we use collected information


PRO SCIENTIFIC INC. may collect and use Users personal information for the following purposes:


- To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

- To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

- To improve our Site

We may use feedback you provide to improve our products and services.

- To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

- To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

- To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


How we protect your information


We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.


Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.


Sharing your personal information


We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.


Changes to this privacy policy


PRO SCIENTIFIC INC. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your acceptance of these terms


By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Contacting us


If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

PRO SCIENTIFIC INC.

www.proscientific.com

99 Willenbrock Road

Oxford CT 06478

203-267-4600

SALES@proscientific.com


This document was last updated on August 08, 2013


Privacy policy created by http://www.generateprivacypolicy.com